Evaluation and Program Planning · 1983 · 1.3K citations · 16 references
Public AffairsHealth Services AdministrationHealth Services ResearchHealthcare Quality ImprovementOutcomes ResearchHealth Care QualityPatient AssessmentPatient SatisfactionPatient Satisfaction MeasurementPatient-centered CareQuality Of CarePatient Satisfaction AnalysisPatient Satisfaction EvaluationPatient Satisfaction Survey DesignPerceived Quality Of CareSatisfaction Scale Development
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Coefficient Alpha and the Internal Structure of Tests
Lee J. Cronbach · Psychometrika · 1951 · 43.2K citations · Full text
Social Sciences, Educational Assessment, Educational Measurement +14
A technique for measurement of attitudes
Rensis Likert · Medical Entomology and Zoology · 1932 · 8.2K citations