International Journal of Hospitality Management · 2013 · 977 citations · 86 references
BusinessMarketingMarketing ManagementCorporate Social ResponsibilityCustomer Relationship ManagementRelationship MarketingCsr StrategyCustomer EngagementCustomer LoyaltyCustomer SatisfactionCustomer Satisfaction ManagementReputationCsr FitCustomer Loyalty ManagementLoyalty DriversPerceived Trust
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