Integrating the Data Envelopment Analysis and the Balanced Scorecard approaches for enhanced performance assessment

Measuring the efficiency of decision making units

A. Charnes, W. W. Cooper, Edwardo L. Rhodes · European Journal of Operational Research · 1978 · 28.7K citations · Full text

Business, Decision Sciences, Performance Management +10

Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis

Rajiv D. Banker, A. Charnes, W. W. Cooper · Management Science · 1984 · 16.6K citations

Business, Operations Management, Capacity Planning +10

The balanced scorecard : measures that drive performance

R. S. Caplan · Harvard business review · 1992 · 12.2K citations

Management, Performance Management, Strategic Management +14

The balanced scorecard: Translating strategy into action

Long Range Planning · 1997 · 8.3K citations

Management, Strategic Management, Strategy +14

Performance management: a framework for management control systems research

David Otley · Management Accounting Research · 1999 · 2K citations

Management, Performance Management, Balanced Scorecard +14