Concepedia

B2C web site quality and emotions during online shopping episodes: An empirical study

Jean Éthier, Pierre Hadaya, Jean Talbot, Jean Cadieux

Information & Management · 2006 · 214 citations · 68 references

Concepts

BusinessMarketingPsychologyConsumer BehaviorE-commerce RetailingE-commerce SystemsConsumer SatisfactionCustomer EngagementCustomer Experience ManagementCustomer SatisfactionOnline Consumer BehaviorRetail Customer ExperienceE-commerce Shopping BehaviorEmotional Customer ExperienceOnline Consumer SatisfactionOnline Customer ExperiencePost-purchase EmotionsRetail EmotionShopping Experience

References

68

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 60.8K citations

Social Sciences, Educational Measurement, Econometrics +15

Multivariate Data Analysis.

H. Herne, William W. Cooley, Paul R. Lohnes · Journal of the Royal Statistical Society Series A (General) · 1973 · 35.9K citations

Natural Sciences, Data Science, Categorical Data Analysis +13

Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics

Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 9.7K citations

Social Sciences, Educational Measurement, Econometrics +10

Understanding Information Systems Continuance: An Expectation-Confirmation Model1

Anol Bhattacherjee · MIS Quarterly · 2001 · 8.3K citations

Business, Information Systems, Information Technology +17

Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model

Viswanath Venkatesh · Information Systems Research · 2000 · 6.4K citations

Computing, Information Systems, Information Technology +9