Assessing staff turnover: a view from the English Riviera

Abstract

Abstract This paper explores the extent of labour turnover in tourism businesses in the seaside resort of Torbay. In‐depth interviews assisted in providing a better understanding of factors contributing to staff turnover in the destination. Turnover rates were found to be high, but varied depending on type and size of business. Evidence was found that supported the literature of a split in the tourism workforce between core and peripheral workers. Perceptions of factors that cause turnover varied considerably. Little difference was found in employers' and employees' perceptions of factors that cause staff turnover. Copyright © 2004 John Wiley & Sons, Ltd.