Journal of Organizational Behavior Management · 1983 · 12 citations · 8 references
ManagementPerformance ManagementRetail ManagementBeverage ManagementCash ManagementReward SystemsBehavioral IncentivesMonetary IncentivesNon-monetary IncentivesNon-monetary RewardsStore Operations ManagementBeverage Supply Chain ManagementMultiple Baseline Design
Abstract The effects of data plotting, praise, and state lottery tickets were assessed separately or in various package forms in order to improve store managers' performance in a retail beverage chain. A multiple baseline across groups of stores showed decreases in cash shortages from praise, data plotting, or both. However, supplemental tangible reinforcement in the form of state-administered lottery tickets was the most effective. Only minimal expenditure of time and organizational funds were necessary to maintain the intervention.
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