Journal of Corporate Accounting & Finance · 2010 · 10 citations · 6 references
ManagementBusiness AdministrationPerformance ManagementBalanced ScorecardMulti-criteria Decision MakingPerformance MeasurementBalanced Scorecard DesignMulti-criteria Decision AnalysisOperations Performance MeasurementOrganizational PerformancePerformance EvaluationPerformance MeasuresBalanced Scorecard EvaluationMulti-criteria ComparisonMulti-criteria Performance AssessmentMulti-criteria Performance EvaluationMulti-dimensional Performance MeasurementScorecard Design
Abstract Processing complex, unstructured information can be difficult. Since balanced scorecards can include as many as 24 or more measures, this article presents a methodology to help managers manage the complexity. The four‐step process explained here can lead to accurate and consistent evaluations using both quantitative and qualitative performance measures. © 2010 Wiley Periodicals, Inc.
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