Concepedia
The Journal of Academic Librarianship · 1998 · 27 citations · 2 references
EducationHigher EducationStudent EngagementAcademic EngagementCustomer SatisfactionStudent SuccessAcademic ExpectationsExpectationsLearning SatisfactionLibrary InstructionUniversity Libraries
2
Service quality in academic libraries
Danuta A. Nitecki · The Journal of Academic Librarianship · 1996 · 80 citations
Management, Higher Education, Quality Management +12
Methods for measuring service quality in University Libraries in New Zealand
Peter Hernon, Philip Calvert · The Journal of Academic Librarianship · 1996 · 62 citations
Management, Higher Education, Performance Measurement +13