Concepedia

Philip Calvert

PC

Statistics

Publications

31

Citations

899

H-Index

17

Active since

1993

Affiliations

Victoria University of Wellington(Current)

Simmons University

Nanyang Technological University

Philip Calvert is an author at Victoria University of Wellington specializing in library science, management, and marketing.

Top concepts

Library ScienceManagementEducationMarketingArtsLibrary DesignCommunicationBusinessCustomer SatisfactionService Quality

Publications per year

1993–2021

31

Publications

31

E-service quality in libraries: Exploring its features and dimensions

Peter Hernon, Philip Calvert · Library & Information Science Research · 2005 · 100 citations

Customer Satisfaction, Information Service, E-services +3

International Variations in Measuring Customer Expectations.

Philip Calvert · Illinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign) · 2001 · 77 citations · Full text

Understanding Gamification

Philip Calvert · The Electronic Library · 2016 · 67 citations

Methods for measuring service quality in University Libraries in New Zealand

Peter Hernon, Philip Calvert · The Journal of Academic Librarianship · 1996 · 62 citations

Total Quality Management, Customer Satisfaction, Reliability +9

Restrained rehabilitation: an approach to children and adolescents with unexplained signs and symptoms

Philip Calvert · Archives of Disease in Childhood · 2003 · 52 citations · Full text

Family Medicine, Disability, Pediatric Rehabilitation +20

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