Concepedia
Public Relations Review · 2013 · 23 citations · 5 references
Public AffairsPublic AdministrationPublic ManagementPublic Sector LeadershipPublic Sector Decision-makingStakeholder Expectations ManagementExpectation AdjustmentExpectation AlignmentExpectation DynamicsExpectation ShapingExpectation-outcome Fit
5
A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
William Boulding, Ajay Kalra, Richard Staelin et al. · Journal of Marketing Research · 1993 · 3.4K citations
Business, Marketing, Marketing Management +16
William Boulding, Ajay Kalra, Richard Staelin et al. · Journal of Marketing Research · 1993 · 1.5K citations
The influence of firm behavior on purchase intention: do consumers really care about business ethics?
Elizabeth H. Creyer · Journal of Consumer Marketing · 1997 · 1.1K citations
Business, Marketing, Marketing Management +17
Explicating Relationship Management as a General Theory of Public Relations
John A. Ledingham · Journal of Public Relations Research · 2003 · 654 citations
Social Sciences, Organization Studies, Interpersonal Communication +7
A Conceptual Framework for Environmental Analysis of Social Issues and Evaluation of Business Response Patterns
S. Prakash Sethi · Academy of Management Review · 1979 · 487 citations
Business, Environmental Management, Incident Response +4