Concepedia

The influence of user-generated content on traveler behavior: An empirical investigation on the effects of e-word-of-mouth to hotel online bookings

Qiang Ye, Rob Law, Bin Gu, Wei Chen

Computers in Human Behavior · 2010 · 1.1K citations · 23 references

References

23

Cognitive Load During Problem Solving: Effects on Learning

John Sweller · Cognitive Science · 1988 · 8.4K citations · Full text

Social Sciences, Educational Psychology, Psychology +13

The Effect of Word of Mouth on Sales: Online Book Reviews

Judith A. Chevalier, Dina Mayzlin · Journal of Marketing Research · 2006 · 5.9K citations

Business, Marketing, Marketing Management +15

Information and Consumer Behavior

Phillip Nelson · Journal of Political Economy · 1970 · 5.7K citations

Business, Information Systems, Marketing +12

Electronic word-of-mouth in hospitality and tourism management

Stephen W. Litvin, Ronald E. Goldsmith, Bing Pan · Tourism Management · 2007 · 3.1K citations

Management, Hospitality Management, Tourism Management +14

Customer Satisfaction and Word of Mouth

Eugene W. Anderson · Journal of Service Research · 1998 · 2.1K citations · Full text

Business, Marketing, Marketing Management +10