Publication | Closed Access

An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors

Web Site CharacteristicsCustomer SatisfactionOnline Customer BehaviorInteractive MarketingManagementConsumer ResearchUser ExperienceConsumer Emotional StatesConsumer BehaviorOn-line Shopping BehaviorsCommunicationUser PerceptionMarketingBuying BehaviorConsumer AttitudeEmotion