Publication | Closed Access
The Cost of Turnover
528
Citations
5
References
2000
Year
ProductivityEmployee AttitudeCost IssueService QualityManagementBusinessEconomic AnalysisHospitalityCost ManagementHuman Resource ManagementDamage Employee Morale—itPersonnel EconomicsHospitality IndustryOrganizational BehaviorHospitality Management
Employee turnover does more than reduce service quality and damage employee morale—it hits a hotel's pocketbook.
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