Cornell Hotel and Restaurant Administration Quarterly · 1983 · 52 citations · 0 references
ManagementHuman Resource ManagementOrganizational BehaviorEmployee EngagementHotel ManagementLodging OperationsEmployee RetentionEmployee Turnover AnalysisHotel Human Resource ManagementRetention In OrganizationsEmployee Turnover RateJob TurnoverTurnover DriversTurnover Rate Analysis
Employee turnover is classified as voluntary or involuntary and as controllable or uncontrollable. The study investigates the types and causes of employee turnover and discusses strategies to reduce it. A matrix categorizing perceived reasons for turnover into three groups is used to analyze turnover. Analysis of turnover rates in 17 hotels identified major causes and their frequencies, showing that detailed information on problematic areas enables managers to devise strategies to reduce turnover. © kbc.
Abstract: The types and causes of employee turnover are investigated, and ways to reduce turnover are discussed. Turnover is either voluntary or involuntary, controllable or uncontrollable. A matrix for analyzing turnover is presented along with perceived reasons for employee turnover (divided into 3 categories). An analysis of the turnover rate in 17 hotels identifies the major causes of turnover and their associated frequencies and summarizes the trends noted. Findings indicate that with firm information and an indication of exactly which areas have the worst turnover problems, managers can devise strategies to reduce the rate of turnover. (kbc)