Journal of Electronic Commerce in Organizations · 2003 · 26 citations · 4 references
BusinessMarketingRetail ManagementConsumer BehaviorE-commerce RetailingE-commerce SystemsBusiness-to-consumer E-commerceE-commerce ManagementE-commerce MarketingOnline Consumer BehaviorRetail Consumer BehaviorShopping PracticesE-commerce GrowthE-commerce Shopping BehaviorElectronic RetailingExplanatory Case StudyGrocery ShoppingOnline Grocery RetailingShopping BehaviourSupermarket Operations
It has been widely speculated that new markets and customers can be reached through the use of the Internet and new ways of conducting business can be developed. A major growth in electronic commerce (EC) is organisations that directly interact with their customers (business to-consumer EC). The supermarket sector is at the forefront of this development. However, little empirical evidence is documented to reveal whether consumer shopping patterns have significantly changed toward Internet shopping. By using a case study approach and a questionnaire survey, this study reports the Internet shopping models adopted by the major UK supermarkets, and examines consumer shopping behaviour and their attitudes toward the Internet for grocery shopping.
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