Baltic Journal of Management · 2012 · 214 citations · 53 references
ManagementInnovation ManagementPerformance ManagementBusiness StrategyInnovationPerformance MeasurementFirm CapabilitiesInnovation CapabilityOrganizational CapabilitiesOrganizational PerformancePerformance MetricsStrategic Performance MeasurementBusiness Performance IndicatorsCapabilities-based ViewConceptual Framework AlignmentInnovation Performance MetricsInnovative Capabilities
Purpose The purpose of this paper is to clarify the concept of innovation capability and to show how the linkage between innovation capability and performance measurement can be formed. Design/methodology/approach The study is based on current literature of innovation capability and performance measurement and matching these two to find out how the measurement of innovation capability should be organized. Findings The paper describes the concept of innovation capability and presents a performance measurement framework for the measurement of innovation capability and its effects. As a result, a conceptual framework with five perspectives for measuring the relationship between innovation capability and business performance is presented. Also, the link between innovation capability and an organization's business performance is disclosed. Originality/value The paper shows a way forward of how to define measures of business performance in such a way that they are led from the development of innovation capability.
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The balanced scorecard : measures that drive performance
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