Concepedia

The Search for New Measures: The ARL LibQUAL+Project--A Preliminary Report

Colleen Cook, Fred Heath, Bruce Thompson, Russel L. Thompson

portal Libraries and the Academy · 2001 · 54 citations · 6 references

Concepts

ManagementHigher EducationQuality ManagementPerformance MeasurementResource AssessmentTotal Quality ManagementProject Performance MeasurementQuality MetricsLibrary StatisticsPerformance ExcellencePilot Project DeploymentResearch Performance MeasurementResearch Performance MetricsService ExcellenceService Quality Measurement

Abstract

portal: Libraries and the Academy - Volume 1, Number 1, January 2001

References

6

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

Statistical methods in psychology journals: Guidelines and explanations.

Leland Wilkinson · American Psychologist · 1999 · 2.8K citations

Natural Sciences, Behavioral Sciences, Psychology +10

Psychometrics is Datametrics: the Test is not Reliable

Bruce Thompson, Tammi Vacha‐Haase · Educational and Psychological Measurement · 2000 · 342 citations

Social Sciences, Educational Assessment, Educational Measurement +10

Reliability and validity of servqual scores used to evaluate perceptions of library service quality

Colleen Cook, Bruce Thompson · The Journal of Academic Librarianship · 2000 · 182 citations

Management, Information Systems, Quality Management +13

Higher-Order Factor Analytic Perspectives on Users' Perceptions of Library Service Quality

Colleen Cook, Bruce Thompson · Library & Information Science Research · 2000 · 43 citations

Management, Information Systems, Service Design +11