Concepedia
Journal of Business Research · 2006 · 76 citations · 9 references
Open access
MarketingRoute ChoiceEconomicsDestination MarketingManagementBusinessLogisticsTourismTravel BehaviorDestination Attribute ImportanceDecision ScienceDecision TheoryOperations Research
9
The Predictive Validity of Alternative Approaches to Evaluating Quality of a Festival
John L. Crompton, Lisa L. Love · Journal of Travel Research · 1995 · 487 citations
Total Quality Management, Customer Satisfaction, Tourism Performance +25
Importance-performance analysis revisited: the role of the factor structure of customer satisfaction
Kurt Matzler, Elmar Sauerwein, Kenneth A. Heischmidt · Service Industries Journal · 2003 · 431 citations
Customer Profitability, Customer Satisfaction, Customer Experience +13
The factor structure of customer satisfaction
Kurt Matzler, Elmar Sauerwein · International Journal of Service Industry Management · 2002 · 414 citations
Customer Experience, Customer Satisfaction, Importance Grid +13
Improving your measurement of customer satisfaction: a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs
Choice Reviews Online · 1997 · 361 citations
Total Quality Management, Customer Satisfaction, Engineering +6
Ireland’s Image as a Tourism Destination in France: Attribute Importance and Performance
Sinéad O’Leary, Jim Deegan · Journal of Travel Research · 2005 · 321 citations
Customer Satisfaction, Tourism Management, Tourism Performance +23