Concepedia

Kenneth A. Heischmidt

KA

Statistics

Publications

12

Citations

681

H-Index

12

Active since

1991

Affiliations

Southeast Missouri State University(Current)

Kenneth A. Heischmidt is an author at Southeast Missouri State University specializing in management, business, and consumer research.

Top concepts

ManagementBusinessMarketingConsumer ResearchCustomer SatisfactionInteractive MarketingMarketing CommunicationAccountingAdvertisingBusiness Ethics

Publications per year

1991–2012

12

Publications

12

Importance-performance analysis revisited: the role of the factor structure of customer satisfaction

Kurt Matzler, Elmar Sauerwein, Kenneth A. Heischmidt · Service Industries Journal · 2003 · 431 citations

Customer Profitability, Customer Satisfaction, Customer Experience +13

Leader-Member Exchange and Job Satisfaction Bond and Predicted Employee Turnover

Ismatilla Mardanov, Kenneth A. Heischmidt, Amy Henson · Journal of Leadership & Organizational Studies · 2008 · 80 citations

Job Satisfaction, Customer Satisfaction, Lmx Measures +15

Rating of Marketing Publications: Impact of Accreditation and Publication History

Kenneth A. Heischmidt, Peter Gordon · Journal of Education for Business · 1993 · 34 citations

Customer Satisfaction, Various Publications, Management +12

Patients' Perceptions of Physicians: A Pilot Study of the Influence of Prime-Time Fictional Medical Shows

Mary Elizabeth Stinson, Kenneth A. Heischmidt · Health Marketing Quarterly · 2012 · 23 citations

Forensic Psychology, Media Studies, Humanity And Medicine +15

The Importance of Ethical Training for the Improvement of Ethical Decision-Making

Daniel Rottig, Kenneth A. Heischmidt · Journal of Teaching in International Business · 2007 · 22 citations

Moral Reasoning, Ethical Dilemma, Education +19

Rows per page

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