Concepedia
Tourism Management · 2009 · 98 citations · 55 references
ManagementTourism ManagementTourismCustomer SatisfactionTourist BehaviorVisitor EngagementVisitor Experience DesignVisitor Experience ManagementTourist EmotionsVisitor EmotionVisitor Experience QualityVisitor PerceptionsVisitor Well-being
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A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Richard L. Oliver · Journal of Marketing Research · 1980 · 9.9K citations
Business, Marketing, Social Psychology +15
Emotional regulation in the workplace: A new way to conceptualize emotional labor.
Alicia A. Grandey · Journal of Occupational Health Psychology · 2000 · 3.1K citations
Social Sciences, Organizational Behavior, Psychology +11
Emotional Labor in Service Roles: The Influence of Identity
Blake E. Ashforth, Ronald H. Humphrey · Academy of Management Review · 1993 · 2.6K citations
Management, Organizational Behavior, Social Psychology +12
River Magic: Extraordinary Experience and the Extended Service Encounter
Eric J. Arnould, Linda L. Price · Journal of Consumer Research · 1993 · 2.5K citations
Business, Marketing, Environmental Values +16
Emotional Labor and Burnout: Comparing Two Perspectives of “People Work”
Céleste M. Brotheridge, Alicia A. Grandey · Journal of Vocational Behavior · 2002 · 2.3K citations
Social Sciences, Organizational Behavior, Psychology +13