portal Libraries and the Academy · 2002 · 31 citations · 0 references
EducationComputer ScienceComputer ArchitectureComputer-assisted InstructionDocumentationLibrary DesignService Desk ManagementComputer-supported CollaborationHelp Desk SupportIt Service DeskLibrary CollectionsNew Service DevelopmentService Desk ArrangementService Desk ToolsUniversity Libraries
The Undergraduate Library at the University of Washington combined its reference and computer support desks into one service desk. Librarians are in disagreement on the advantages of this service, and in this article two librarians highlight benefits and drawbacks to the new service. Suggestions for improvement and advice for those considering such a collaboration are included.