Concepedia

Help Desk Support

Help Desk Support is a formal learner support mechanism within online education that provides timely, centralized assistance through dedicated technical and administrative support services to resolve learners’ issues related to access, functionality, and use of online learning systems.

33

Publications

1K

Citations

103

Authors

29

Institutions

Publications per year

2017–2026

4

Parents

Publications

33

Troubles With the Internet: The Dynamics of Help at Home

Sara Kiesler, Bożena Zdaniuk, Vicki Lundmark et al. · Human-Computer Interaction · 2000 · 202 citations

, , +16

Building a case-based help desk application

M. Kriegsman, Ralph Barletta · IEEE Expert · 1993 · 77 citations

, , +12

Development of an intelligent customer‐supplier relationship management system: the application of case‐based reasoning

K.L. Choy, Kenny K.H. Fan, Victor Lo · Industrial Management & Data Systems · 2003 · 74 citations

, , +13

The Highland Health Advocates: a preliminary evaluation of a novel programme addressing the social needs of emergency department patients

Lia Losonczy, Dennis Hsieh, Michael Wang et al. · Emergency Medicine Journal · 2017 · 65 citations

, , +14

Help desk system with intelligent interface

Byeong Ho Kang, Kenichi Yoshida, Hiroshi Motoda et al. · Applied Artificial Intelligence · 1997 · 56 citations · Full text

, , +12

1–5 of 33

Authors

103

  1. NK
    Nelson K. Y. Leung

    University of Wollongong, Australia

    2 publications · 31 citations

    2

    h-index

  2. SF
    Schubert Foo

    Nanyang Technological University, Singapore

    2 publications · 65 citations

    2

    h-index

  3. SK
    Sim Kim Lau

    University of Wollongong, Australia

    2 publications · 31 citations

    2

    h-index

  4. SC
    Siu Cheung Hui

    Nanyang Technological University, Singapore

    2 publications · 65 citations

    2

    h-index

  5. PC
    Peng Chor Leong

    Nanyang Technological University, Singapore

    2 publications · 65 citations

    2

    h-index

1–5 of 103

Institutions

29

  1. University of Pittsburgh

    Pittsburgh, United States

    3 h-index

    6 publications

    263 citations

  2. University of Wollongong

    Wollongong, Australia

    2 h-index

    4 publications

    62 citations

  3. Carnegie Mellon University

    Pittsburgh, United States

    2 h-index

    7 publications

    494 citations

  4. The University of Osaka

    Osaka, Japan

    2 h-index

    5 publications

    96 citations

  5. NEC (Japan)

    Tokyo, Japan

    1 h-index

    3 publications

    84 citations

  6. Syarif Hidayatullah State Islamic University Jakarta

    Ciputat, Indonesia

    1 h-index

    3 publications

    36 citations

  7. University of California, San Francisco

    San Francisco, United States

    1 h-index

    1 publications

    65 citations

  8. Highland Hospital

    Oakland, United States

    1 h-index

    7 publications

    455 citations

1–8 of 29

Venues

  1. Expert Systems with Applications

    2 publications · 34 citations

    2

    h-index

  2. CHI Conference on Human Factors in Computing Systems

    Conference · 1 publications · 18 citations

    1

    h-index

  3. 1

    h-index

  4. Emergency Medicine Journal

    EMJ · 1 publications · 65 citations

    1

    h-index

  5. South African Journal of Higher Education

    1 publications · 13 citations

    1

    h-index

1–5