Concepedia

Service Desk Tools

Service Desk Tools is a conceptual framework encompassing the standardized technologies, software applications, and procedural methodologies employed to facilitate, manage, and optimize the delivery, tracking, and resolution of IT service requests and incidents within an organizational service desk environment.

5

Publications

92

Citations

10

Authors

1

Institutions

Publications per year

2017–2026

0

Parents

Publications

5

Combining Computing and Reference Desks In An Undergraduate Library: A Brilliant Innovation Or A Serious Mistake?

Jill McKinstry, Peter McCracken · portal Libraries and the Academy · 2002 · 31 citations

, , +12

Examining Challenges in IT Service Desk System and Processes: A Case Study

Marko Jäntti · 2012 · 22 citations

, , +13

Towards an Improved IT Service Desk System and Processes: A Case Study

Marko Jäntti, Anup Shrestha, Aileen Cater‐Steel · University of Southern Queensland ePrints (University of Southern Queensland) · 2012 · 14 citations · Full text

, , +16

A CBR-based Approach to ITIL-based Service Desk

Abtin Refahi, Farjadi Tehrani, Faras Zuheir Mustafa Mohamed · 2011 · 13 citations

, , +16

Change is Coming: A Combined Services Area Project

Bing Wang, Bruce Henson · Science & Technology Libraries · 2011 · 12 citations

, , +17

1–5 of 5

Authors

10

  1. MJ
    Marko Jäntti

    University of Eastern Finland, Finland

    2 publications · 36 citations

    2

    h-index

  2. JM
    Jill McKinstry

    Association of Research Libraries, United States

    1 publications · 31 citations

    1

    h-index

  3. FZ
    Faras Zuheir Mustafa Mohamed

    1 publications · 13 citations

    1

    h-index

  4. AC
    Aileen Cater‐Steel

    University of Southern Queensland, Australia

    1 publications · 14 citations

    1

    h-index

  5. AS
    Anup Shrestha

    University of Southern Queensland, Australia

    1 publications · 14 citations

    1

    h-index

1–5 of 10

Institutions

1

  1. Georgia Institute of Technology

    Atlanta, United States

    1 h-index

    2 publications

    24 citations

1–1 of 1

Venues

  1. portal Libraries and the Academy

    1 publications · 31 citations

    1

    h-index

  2. Science & Technology Libraries

    1 publications · 12 citations

    1

    h-index

  3. 1

    h-index

1–3