Concepedia

Marko Jäntti

MJ

Statistics

Publications

13

Citations

268

H-Index

11

Active since

2005

Affiliations

University of Eastern Finland(Current)

Marko Jäntti is an author at University of Eastern Finland specializing in management, software engineering, and engineering.

Top concepts

ManagementEngineeringSoftware EngineeringSystems EngineeringSoftware DesignInformation ManagementBusiness IntelligenceBusinessTechnologySystem Management

Publications per year

2005–2018

13

Publications

13

Implementing an ITIL-Based IT Service Management Measurement System

Antti Lahtela, Marko Jäntti, Jukka Kaukola · 2010 · 56 citations

Engineering, Change Management (Itsm), Information Technology Management +10

Service-oriented software engineering (SOSE) framework

Henna Karhunen, Marko Jäntti, Anne Eerola · 2005 · 35 citations

Software Development, Engineering, Business Intelligence +14

Challenges and problems in release management process: A case study

Antti Lahtela, Marko Jäntti · 2011 · 25 citations

Software Maintenance, Engineering, Business Intelligence +24

Examining Challenges in IT Service Desk System and Processes: A Case Study

Marko Jäntti · 2012 · 22 citations

Engineering, Business Intelligence, E-services +17

Proactive Management of IT Operations to Improve IT Services

Marko Jäntti, Aileen Cater‐Steel · Journal of Information Systems and Technology Management · 2017 · 21 citations · Full text

Customer Satisfaction, Engineering, Business Intelligence +17

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