Concepedia
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Publications
1
Citations
13
H-Index
Active since
2011
Abtin Refahi is an author specializing in it service desk, service desk management, and case management.
Publications per year
2011–2011
A CBR-based Approach to ITIL-based Service Desk
Abtin Refahi, Farjadi Tehrani, Faras Zuheir Mustafa Mohamed · 2011 · 13 citations
Business, Information Systems, Knowledge Management +16
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