Journal of Marketing Research · 1982 · 179 citations · 36 references
Pilot StudyCustomer SatisfactionConsumer StudyOrganizational Purchase DecisionsManagementBusinessConsumer ResearchIndividual Decision MakingPurchasingMarketingBuying BehaviorSame Or- Ganizations.furtherPurchase Influence
This paper reports findings bearing on the reliability of measures used in industrial marketing research surveys to identify the structure of buying groups.Results obtained in a pilot study of the purchase of lithographic plates by small printing firms revealed a lack of consensus about purchase influence between pairs of informants from the same or- ganizations.Further, the ratings appear to differentiate among roles but not stages in the decision process.n3%2.9
36
Coefficient Alpha and the Internal Structure of Tests
Lee J. Cronbach · Psychometrika · 1951 · 42.3K citations · Full text
Lynnw. Phillips, Richard P. Bagozzi · Journal of Marketing · 1980 · 1.1K citations