Publication | Closed Access
A model of the antecedents of should and will service expectations
57
Citations
90
References
2002
Year
Expectation FormationCustomer SatisfactionService QualityBehavioral Decision MakingService ResearchManagementBusinessAutonomyMarketingOrganizational BehaviorAttitude Theory
| Year | Citations | |
|---|---|---|
Page 1
Page 1