25
Publications
1.4K
Citations
14
H-Index
67
Concepts
All Affiliations
| # | Concept | H-Index | Publications | Citations |
|---|---|---|---|---|
1 | Business | 7 | 7 | 432 |
2 | Engineering | 2 | 2 | 588 |
3 | Health Sciences | 2 | 2 | 48 |
4 | Arts | 1 | 1 | 16 |
5 | Education | 1 | 1 | 16 |
Maria Kalamas
×
13
Publications
1.3K
Citations
13
H-Index
| Year | Citations | |
|---|---|---|
2005 | 395 | |
2013 | 205 | |
2012 | 193 | |
2008 | 157 | |
2005 | 120 | |
2002 | 57 | |
2002 | 43 | |
2006 | 30 | |
An Assessment of the Dimensionality of Should and Will Service Expectations Michel Laroche, Maria Kalamas, Soumaya Cheikhrouhou, Canadian Journal of Administrative Sciences / Revue Canadienne des Sciences de l Administration Customer ExperienceCustomer SatisfactionBehavioral Decision MakingValue TheoryConsumer Research | 2004 | 28 |
2003 | 26 |
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