Concepedia

People who feel harassed need a complaint system with both formal and informal options

Negotiation Journal · 1990 · 29 citations · 3 references

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Concepts

References

Concepts

ManagementOrganizational BehaviorPsychologyOrganizational CommunicationComplaint HandlingComplaint ManagementComplaint ProceduresComplaint ResolutionComplaint Reporting SystemsComplaint ServiceFormal Complaint ProcessesInformal Resolution ProcessesWorkplace Complaint Systems

References

3

Harvard business review

Journal of the American Dietetic Association · 1994 · 46.5K citations

WHAT DO PLAINTIFFS WANT? REEXAMINING THE CONCEPT OF DISPUTE*

Sally Engle Merry, Susan S. Silbey · Justice System Journal · 1984 · 119 citations

Social Sciences, Conflict Studies, Sociology +11

Dealing with Sexual Harassment.

Mary P. Rowe · DSpace@MIT (Massachusetts Institute of Technology) · 1981 · 42 citations · Full text

Social Sciences, Gender Studies, Psychology +12