Concepedia

Complaint Reporting Systems

Complaint Reporting Systems is a formal institutional mechanism designed to receive, document, and initiate responses to grievances or allegations, distinguished by its structured processes for enabling stakeholders to report complaints in a systematic, accessible, and accountable manner.

23

Publications

807

Citations

62

Authors

45

Institutions

Publications per year

2017–2026

5

Variants

Grievance Reporting Systems

Parents

Publications

23

Handling complaints on social network sites – An analysis of complaints and complaint responses on Facebook and Twitter pages of large US companies

Sabine Einwiller, Sarah Steilen · Public Relations Review · 2014 · 263 citations

, , +16

Chinese industrial water pollution and the prevention trends: An assessment based on environmental complaint reporting system (ECRS)

Yubao Wang, Haoran Wei, Yuanzhu Wang et al. · Alexandria Engineering Journal · 2021 · 56 citations · Full text

, , +17

The nature of patient complaints: a resource for healthcare improvements

Anna Råberus, Inger K. Holmström, Kathleen Galvin et al. · International Journal for Quality in Health Care · 2018 · 50 citations · Full text

, , +16

Two Sides to Every Story: Complainants' and Doctors' Perspectives in Disputes about Medical Care in a General Practice Setting

Judith Allsop · Law & Policy · 1994 · 35 citations

, , +9

Literature review on complaints management

Merlin Stone · Journal of Database Marketing & Customer Strategy Management · 2011 · 35 citations · Full text

, , +11

1–5 of 23

Authors

62

  1. MP
    Mary P. Rowe

    Massachusetts Institute of Technology, United States

    2 publications · 49 citations

    2

    h-index

  2. CB
    Carol Brennan

    Queen Margaret University, United Kingdom

    1 publications · 33 citations

    1

    h-index

  3. KG
    Kathleen Galvin

    Bournemouth University, United Kingdom

    1 publications · 50 citations

    1

    h-index

  4. FA
    Falaah Abdussalaam

    Institute of Engineering Science, Russia

    1 publications · 11 citations

    1

    h-index

  5. MS
    Mark S. Leggitt

    Quality Enhancement Research Initiative, United States

    1 publications · 30 citations

    1

    h-index

1–5 of 62

Institutions

45

  1. Massachusetts Institute of Technology

    Cambridge, United States

    2 h-index

    2 publications

    49 citations

  2. University of Borås

    Borås, Sweden

    1 h-index

    2 publications

    100 citations

  3. United States Food and Drug Administration

    Silver Spring, United States

    1 h-index

    1 publications

    17 citations

  4. Cardiff University

    Cardiff, United Kingdom

    1 h-index

    1 publications

    13 citations

  5. Sheffield Hallam University

    Sheffield, United Kingdom

    1 h-index

    1 publications

    13 citations

  6. Healthpoint

    Abu Dhabi, United Arab Emirates

    1 h-index

    1 publications

    35 citations

  7. Trinity House

    London, United Kingdom

    1 h-index

    1 publications

    35 citations

  8. Ministry of Natural Resources

    Beijing, China

    1 h-index

    1 publications

    25 citations

1–8 of 45

Venues

  1. Negotiation Journal

    2 publications · 49 citations

    2

    h-index

  2. PubMed

    Repository · 2 publications · 27 citations

    2

    h-index

  3. 1

    h-index

  4. The Gerontologist

    1 publications · 26 citations

    1

    h-index

  5. QUT ePrints (Queensland University of Technology)

    Repository · 1 publications · 13 citations

    1

    h-index

1–5