Concepedia

Complaint Procedures

Complaint Procedures is a formal institutional mechanism within healthcare systems that specifies the structured process through which patients may submit, have reviewed, and receive responses to grievances regarding the violation or denial of their legal and ethical rights in clinical care settings.

145

Publications

6.4K

Citations

334

Authors

174

Institutions

Publications per year

2017–2026

27

Parents

Children

Publications

145

Complaints About Transgressions and Misconduct

Paul Drew · Research on Language and Social Interaction · 1998 · 635 citations

, , +8

Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress

Arthur Best, Alan R. Andreasen · Law & Society Review · 1977 · 274 citations

, , +17

The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey

T. Bourne, Laure Wynants, Mike J.L. Peters et al. · BMJ Open · 2015 · 253 citations · Full text

, , +9

Complaint stories and subsequent complaint stories with affect displays

Margret Selting · Journal of Pragmatics · 2012 · 162 citations

, , +9

Complaints from emergency department patients largely result from treatment and communication problems

David McD Taylor, Rory Wolfe, Peter Cameron · Emergency Medicine · 2002 · 161 citations

, , +6

1–5 of 145

Authors

334

  1. RF
    R.D. Friele

    Netherlands Institute for Health Services Research, Netherlands

    5 publications · 235 citations

    5

    h-index

  2. LM
    Linda Mulcahy

    London School of Economics and Political Science, United Kingdom

    4 publications · 141 citations

    4

    h-index

  3. MB
    Marie Bismark

    The University of Melbourne, Australia

    4 publications · 138 citations

    4

    h-index

  4. DM
    David M. Studdert

    The University of Melbourne, Australia

    3 publications · 114 citations

    3

    h-index

  5. DT
    D. Timmerman

    KU Leuven, Belgium

    2 publications · 305 citations

    2

    h-index

1–5 of 334

Institutions

174

  1. Monash University

    Melbourne, Australia

    6 h-index

    10 publications

    777 citations

  2. Netherlands Institute for Health Services Research

    Utrecht, The Netherlands

    5 h-index

    13 publications

    544 citations

  3. The University of Melbourne

    Melbourne, Australia

    4 h-index

    12 publications

    414 citations

  4. London School of Economics and Political Science

    London, United Kingdom

    3 h-index

    3 publications

    119 citations

  5. The Royal Melbourne Hospital

    Melbourne, Australia

    3 h-index

    4 publications

    411 citations

  6. Tilburg University

    Tilburg, The Netherlands

    3 h-index

    3 publications

    127 citations

  7. Michigan State University

    East Lansing, United States

    2 h-index

    2 publications

    227 citations

  8. University College London

    London, United Kingdom

    2 h-index

    3 publications

    59 citations

1–8 of 174

Venues

  1. PubMed

    Repository · 8 publications · 192 citations

    8

    h-index

  2. Journal of Business Research

    JBR · 5 publications · 345 citations

    5

    h-index

  3. Professional Psychology Research and Practice

    4 publications · 87 citations

    4

    h-index

  4. BMJ

    4 publications · 197 citations

    4

    h-index

  5. Law & Society Review

    4 publications · 393 citations

    4

    h-index

1–5