Concepedia

Author

Arthur Best

Also Known As

Arthur Best, Best, Arthur

18

Publications

370

Citations

6

H-Index

10

Concepts

AB

About

Arthur Best is an author specializing in customer satisfaction, purchase intention, and interactive marketing.

Top Concepts

#ConceptH-IndexPublicationsCitations

1

Business

1

1

272

2

Management

1

1

272

3

Communication

1

1

272

4

Marketing

1

1

272

5

Consumer Behavior

1

1

272

Arthur Best

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2

Publications

295

Citations

2

H-Index

YearCitations

Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress

Arthur Best, Alan R. Andreasen

Law & Society Review

1977

272

That's entertainment!

Arthur Best

Ski Area Management

1997

23

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