Complaint stories and subsequent complaint stories with affect displays

Extreme case formulations: A way of legitimizing claims

Anita Pomerantz · Human Studies · 1986 · 2K citations

Law, Jurisprudence, Legal Realism +2

Discourse as an interactional achievement : Some uses of "Uh huh" and other things that come between sentences

Emanuel A. Schegloff · Medical Entomology and Zoology · 1982 · 1.1K citations

Language Studies, Linguistics, Discourse Analysis +13

Complaints About Transgressions and Misconduct

Paul Drew · Research on Language and Social Interaction · 1998 · 635 citations

Law, Organizational Behavior, Corporate Litigation +8

Complainable Matters: The Use of Idiomatic Expressions in Making Complaints

Paul Drew, Elizabeth Holt · Social Problems · 1988 · 417 citations · Full text

Language Studies, Communication, Linguistics +14

Going too far: Complaining, escalating and disaffiliation

Paul Drew, Traci Walker · Journal of Pragmatics · 2008 · 211 citations · Full text

Social Sciences, Psychology, Social Psychology +8