Concepedia

Workplace Complaint Systems

Workplace Complaint Systems is a formal organizational mechanism designed to receive, process, and resolve employee grievances, distinguished by its structured procedures for reporting, investigating, and addressing workplace disputes within institutional frameworks.

10

Publications

403

Citations

14

Authors

7

Institutions

Publications per year

2017–2026

1

Variants

Employee Grievance ProceduresGrievance Handling Systems

Parents

Publications

10

When Organizational Voice Systems Fail

Karen Harlos · The Journal of Applied Behavioral Science · 2001 · 157 citations

, , +16

Unusually persistent complainants

Grant Lester, F Wilson, Lynn Griffin et al. · The British Journal of Psychiatry · 2004 · 79 citations · Full text

, , +14

Workplace bullying of junior doctors: cross-sectional questionnaire survey.

J. George Scott, Chloe Blanshard, Stephen Child · PubMed · 2008 · 42 citations

, , +14

People who feel harassed need a complaint system with both formal and informal options

Mary P. Rowe · Negotiation Journal · 1990 · 29 citations

, , +10

Complaint as a persuasion attempt: Front line employees’ perceptions of complaint legitimacy

Denis Khantimirov, Kiran Karande · Journal of Retailing and Consumer Services · 2018 · 23 citations

, , +15

1–5 of 10

Authors

14

  1. MP
    Mary P. Rowe

    Massachusetts Institute of Technology, United States

    3 publications · 59 citations

    3

    h-index

  2. GL
    Gary L. Albrecht

    University of Illinois Chicago, United States

    1 publications · 10 citations

    1

    h-index

  3. AB
    A. Balfour

    1 publications · 21 citations

    1

    h-index

  4. PE
    Paul E. Mullen

    Monash University, Australia

    1 publications · 79 citations

    1

    h-index

  5. DK
    Denis Khantimirov

    Rhodes College, United States

    1 publications · 23 citations

    1

    h-index

1–5 of 14

Institutions

7

  1. Massachusetts Institute of Technology

    Cambridge, United States

    2 h-index

    2 publications

    49 citations

  2. Auckland City Hospital

    Auckland, New Zealand

    1 h-index

    1 publications

    42 citations

  3. Rhodes College

    Memphis, United States

    1 h-index

    1 publications

    23 citations

  4. Victorian Institute of Forensic Medicine

    Southbank, Australia

    1 h-index

    4 publications

    316 citations

  5. Old Dominion University

    Norfolk, United States

    1 h-index

    1 publications

    23 citations

  6. McGill University

    Montreal, Canada

    1 h-index

    1 publications

    157 citations

  7. Monash University

    Melbourne, Australia

    1 h-index

    4 publications

    316 citations

  8. Southeast University

    Dhaka, Bangladesh

    1 publications

    12 citations

1–8 of 7

Venues

  1. PubMed

    Repository · 2 publications · 63 citations

    2

    h-index

  2. Negotiation Journal

    2 publications · 49 citations

    2

    h-index

  3. Alternatives to the High Cost of Litigation

    1 publications · 10 citations

    1

    h-index

  4. Contemporary Sociology A Journal of Reviews

    1 publications · 10 citations

    1

    h-index

  5. The Journal of Applied Behavioral Science

    JABS · 1 publications · 157 citations

    1

    h-index

1–5