Journal of Marketing Education · 1998 · 20 citations · 16 references
Customer SatisfactionBehavioral SciencesConsumer StudyInteractive MarketingManagementConsumer ResearchMarketing CommunicationBusinessConsumer AttitudeConsumer BehaviorMarketing TheoryProcess ApproachSkills DevelopmentMarketingConsumer Behavior CourseMarketing StrategyConsumer Psychology
The need for skills in marketing curricula in the 1990s is widely acknowledged; however, questions remain as to how to develop skills in specific courses. This article examines skills development with respect to a consumer behavior course. The core contribution is the presentation of a process approach for integrating skills into various course components. The authors conclude with a critical evaluation of the process approach that discusses implementation issues.
16
Effects of Self-Referencing on Persuasion
Robert E. Burnkrant, H. Rao Unnava · Journal of Consumer Research · 1995 · 365 citations