Emergency department complaint frequency: Variation by patient median household income

Consumer Response to Unsatisfactory Purchases: A Survey of Perceiving Defects, Voicing Complaints, and Obtaining Redress

Arthur Best, Alan R. Andreasen · Law & Society Review · 1977 · 272 citations

Customer Satisfaction, Consumer Study, Consumer Research +18

The hidden agenda of consumer complaining.

Ralph L. Day, Klaus Grabicke, Thomas Schaetzle et al. · Journal of Retailing · 1981 · 222 citations

Hidden Agenda, Consumer Decision Making, Advertising +9

Dissatisfied Consumers: Who Gets Upset and Who Takes Action

Rex H. Warland, Robert O. Herrmann, JANE WILLITS · Journal of Consumer Affairs · 1975 · 209 citations

Customer Satisfaction, Consumer Decision Making, Business Practices +15

Emergency department complaints: A one-year analysis

Lawrence R Schwartz, David T. Overton · Annals of Emergency Medicine · 1987 · 73 citations

Emergency Response, Emergency Medicine Trauma, Patient Safety +5

Demographic Characteristics of Canadian Consumer Complainers

John P. Liefeld, F. H. C. Edgecombe, Linda D. Wolfe · Journal of Consumer Affairs · 1975 · 67 citations

Customer Satisfaction, Consumer Study, Consumer Research +16