Performance Improvement Quarterly · 2008 · 18 citations · 13 references
ManagementHuman Resource ManagementPerformance ManagementPerformance AnalysisPerformance AssessmentPerformance MeasurementEmployee TrainingPerformance StandardsFeedback InterventionsHuman-performance TechnologyInstructional Design ModelsPerformance Improvement PlanningPerformance Measurement StandardsPerformance-enhancing Human Resource Systems
Performance technology integrates concepts from instructional design, organizational development, communications, industrial psychology, and engineering, with standards and the HPT model codifying its processes and guiding the selection, design, and implementation of interventions such as problem solving, feedback, and job analysis. The study examines how performance technologists use interventions in organizations and how their expertise develops. Results show that greater experience in performance technology is linked to higher expertise, and that organizations with more expert technologists tend to use higher‑ranked interventions.
Performance technology (PT) is complex, drawing theory from instructional design, organizational development, communications, industrial psychology, and industrial engineering to name a few. The Standards of Performance Technology developed for the certified performance technology designation codified the processes used in the practice of performance improvement. The Human Performance Technology (HPT) Model of the International Society for Performance Improvement illustrates the Standards for the Performance Technology process, including the selection, design, and implementation of appropriate performance interventions. Research exists on specific PT interventions, such as problem solving, feedback, or job analysis. This foundational study considers intervention usage within organizations and the expertise of performance technologists. Findings indicate that years of experience in the field or related field is positively correlated to expertise. Some alignment was found between higher ranked PT expertise and higher ranked intervention usage within those organizations.
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Human competence—engineering worthy performance
Thomas F. Gilbert · NSPI Journal · 1978 · 1.1K citations