Hotel safety and security systems: Bridging the gap between managers and guests

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

Culture's Consequences: International Differences in Work-Related Values.

Arndt Sorge, Geert Hofstede · Administrative Science Quarterly · 1983 · 15.2K citations

Management, Cultural Studies, Organizational Behavior +13

Tourist's perceptions of safety and security while visiting Cape Town

Richard George · Tourism Management · 2003 · 337 citations

Management, Tourism Management, Tourism +6

A Comprehensive Approach to Classifying Acts of Crime and Violence at Tourism Destinations

Abraham Pizam · Journal of Travel Research · 1999 · 294 citations · Full text

Management, Criminology, Tourism Management +16

Frequent Travelers

Bonnie J. Knutson · Cornell Hotel and Restaurant Administration Quarterly · 1988 · 226 citations

Management, Hospitality Management, Tourism Management +13