Eric S.W. Chan

Co-production versus co-creation: A process based continuum in the hotel service context

Prakash K. Chathoth, Levent Altınay, Robert J. Harrington et al. · International Journal of Hospitality Management · 2012 · 431 citations · Full text

Customer Satisfaction, Co-production Versus Co-creation, Organizational Communication +15

What drives employees’ intentions to implement green practices in hotels? The role of knowledge, awareness, concern and ecological behaviour

Eric S.W. Chan, Alice H.Y. Hon, Wilco Chan et al. · International Journal of Hospitality Management · 2014 · 390 citations · Full text

Environmental Behavior, Green Practices, Management +8

Motivations for ISO 14001 in the hotel industry

Eric S.W. Chan, Simon Wong · Tourism Management · 2005 · 364 citations

Customer Satisfaction, Management, Business +9

Co-creation and higher order customer engagement in hospitality and tourism services

Prakash K. Chathoth, Gerardo R. Ungson, Robert J. Harrington et al. · International Journal of Contemporary Hospitality Management · 2016 · 319 citations · Full text

Customer Satisfaction, Dominant Logic, Consumer Research +19

Barriers to EMS in the hotel industry

Eric S.W. Chan · International Journal of Hospitality Management · 2007 · 267 citations

Hospital Environment, Management, Business +8