International Journal of Production Economics · 1997 · 412 citations · 11 references
EngineeringIndustrial EngineeringManufacturing EngineeringManufacturing ProcessesManufacturing SystemsPerformance MeasurementOperations Performance MeasurementPerformance MeasuresPerformance MetricsProcess Performance MeasurementProcess Performance MetricsProduction Performance ManagementCompetitive Performance MeasurementIntegrated Performance MeasurementManufacturing Performance MeasurementManufacturing ProductivityPerformance Measurement Systems
11
The balanced scorecard : measures that drive performance
R. S. Caplan · Harvard business review · 1992 · 12.2K citations
Management, Performance Management, Strategic Management +14
The performance measurement manifesto.
R G Eccles · PubMed · 1991 · 1.3K citations
Business, Accountancy, Accounting +17
The “SMART” way to define and sustain success
Kelvin F. Cross, Richard Lynch · National Productivity Review · 1988 · 331 citations
Wickham Skinner · 1986 · 312 citations