National Productivity Review

The “SMART” way to define and sustain success

Kelvin F. Cross, Richard Lynch · 1988 · 331 citations

Management, Strategic Management, Strategy +10

Improvement of quality and productivity through action by management

W. Edwards Deming · 1981 · 216 citations

Management, Performance Management, Quality Management +10

Total quality management in the public sector

Michael E. Milakovich · 1991 · 82 citations

Management, Public Administration, Quality Management +9

Productivity measurement and evaluation: What is available?

D. Scott Sink, Thomas C. Tuttle, Sandra J. Devries · 1984 · 70 citations

Business, Business Economics, Performance Management +12

Monitoring service workers via computer: The effect on employees, productivity, and service

Rebecca Grant, Christopher P. Higgins · 1989 · 68 citations

Management, Human Resource Management, Organizational Behavior +10