Concepedia
Journal of Family and Economic Issues · 2004 · 162 citations · 35 references
Customer SatisfactionInformation SearchOnline Customer BehaviorAdvertisingSearch VsInformation BehaviorInteractive MarketingExploratory SearchManagementUser ExperienceConsumer ResearchInformation SeekingExperience ProductsConsumer BehaviorCommunicationMarketing
35
Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
Fred D. Davis · MIS Quarterly · 1989 · 61.4K citations
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
Fred D. Davis, Richard P. Bagozzi, Paul R. Warshaw · Management Science · 1989 · 24.9K citations
Customer Satisfaction, Behavioral Decision Making, Consumer Research +20
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
Viswanath Venkatesh, Fred D. Davis · Management Science · 2000 · 21.6K citations · Full text
Customer Satisfaction, Innovation Adoption, Behavioral Decision Making +21
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Valarie A. Zeithaml · Journal of Marketing · 1988 · 12.7K citations · Full text
Total Quality Management, Customer Satisfaction, Consumer Study +18
Valarie A. Zeithaml · Journal of Marketing · 1988 · 9.4K citations