Concepedia

Trust during retail encounters: A touchy proposition

Ulrich R. Orth, Tatiana Bouzdine‐Chameeva, Kathrin Brand

Journal of Retailing · 2013 · 95 citations · 92 references

Concepts

BusinessMarketingRetail ManagementConsumer BehaviorRetail MarketingRetail StrategyCustomer EngagementCustomer LoyaltyOnline Consumer BehaviorRetail Consumer BehaviorRetail Customer ExperienceRetail Relationship MarketingPerceived TrustRetail Consumer TrustRetail Service EncountersRetailer TrustTrust In Customer Relationships

References

92

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Public Health, Biostatistics, Causal Inference +9

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Kristopher J. Preacher, Andrew F. Hayes · Behavior Research Methods, Instruments, & Computers · 2004 · 17.2K citations · Full text

Public Health, Biostatistics, Causal Inference +13

An Integrative Model Of Organizational Trust

Roger C. Mayer, James H. Davis, F. David Schoorman · Academy of Management Review · 1995 · 14.2K citations

Management, Organization Studies, Organizational Behavior +14

The SAGE handbook of qualitative research

Choice Reviews Online · 2005 · 10.2K citations

Social Sciences, Sociology, Ethnography +11

Not So Different After All: A Cross-Discipline View Of Trust

Denise M. Rousseau, Sim B. Sitkin, Ronald S. Burt et al. · Academy of Management Review · 1998 · 10.1K citations

Management, Organization Studies, Organizational Behavior +11