Utilization of process improvement to manage change in an academic library

Business process redesign: Radical and evolutionary change

Sirkka L. Järvenpää, Donna B. Stoddard · Journal of Business Research · 1998 · 81 citations

Management, Change Management, Management Information Systems +14

Total quality management in higher education

Carl B. Montano, Glenn H. Utter · Quality progress · 1999 · 66 citations

Management, Higher Education, Human Resource Management +8

From Ownership to Access:

Thomas W. Shaughnessy · Journal of Library Administration · 1991 · 14 citations

Law, Intellectual Property Law, Intellectual Property +1

Breakthrough process redesign: new pathways to customer value

Choice Reviews Online · 1994 · 13 citations

Management, Strategic Management, Strategy +17

ILLiad: Customer-Focused Interlibrary Loan Automation

Harry M. Kriz, M. Jason Glover, Kevin C. Ford · Journal of Interlibrary Loan Document Delivery & Electronic Reserve · 1998 · 12 citations

Business, Information Systems, Management Information Systems +11