What's in a Service?

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

Business, Marketing, Marketing Management +12

Maintaining knowledge about temporal intervals

James F. Allen · Communications of the ACM · 1983 · 7.5K citations · Full text

Computing, History, Information Retrieval +4

DAML-S: semantic markup for web services

Anupriya Ankolekar, Mark Burstein, Jerry R. Hobbs et al. · 2001 · 2.4K citations

Computing, Information Systems, Information Architecture +16

Indexing the positions of continuously moving objects

Simonas Šaltenis, Christian S. Jensen, Scott T. Leutenegger et al. · ACM SIGMOD Record · 2000 · 916 citations

Computing, Computer Science, Information Technology +17

Qualitative Spatial Representation and Reasoning: An Overview

Anthony G. Cohn, Shyamanta M. Hazarika · 2001 · 677 citations

Computing, Geoinformatics, Knowledge Representation +16