International Journal of Retail & Distribution Management · 2003 · 29 citations · 19 references
Business OperationsPractitioner LiteratureOperational ManagementSales ManagementManagementBusinessRetail OperationsLogisticsSale ResearchSustainable RetailingProduction ManagementSupply Chain ManagementModified Cause‐effect TechniqueBehavioral Operation ManagementOperations ManagementMarketingQuantitative Management
Reviews the academic and practitioner literature on retail operations and identifies five core elements of retail operations. Proposes a method by which managers can examine ways of improving their operations by the use of a modified cause‐effect technique. Provides worked examples of the technique.
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The balanced scorecard--measures that drive performance.
Robert S. Kaplan · PubMed · 1992 · 6.6K citations