Concepedia

Diagnosing information systems success: importance–performance maps in the health club industry

Walter Skok, Andrew Kophamel, I.G. Richardson

Information & Management · 2001 · 166 citations · 31 references

Concepts

BusinessInformation SystemsManagement Information SystemsHealth Information SystemsInformation Systems ManagementPerformance MeasurementHealth Care Performance MeasurementHealth Information System EvaluationHealth System PerformanceHealth Systems ManagementHealthcare Performance MeasurementOrganizational DiagnosisHealth Information Systems ImplementationImportance ScoringInformation QualityInformation Technology Performance IndicatorsInformation Technology Performance Measurement ModelsOrganizational DiagnosticsPerformance Measurement Systems

References

31

Information Systems Success: The Quest for the Dependent Variable

William DeLone, Ephraim R. McLean · Information Systems Research · 1992 · 10.6K citations

Business, Information Systems, Management Information Systems +9

Importance-Performance Analysis

John A. Martilla, John James · Journal of Marketing · 1977 · 3.5K citations

Business, Marketing, Marketing Management +13

Development of a Tool for Measuring and Analyzing Computer User Satisfaction

James E. Bailey, Sammy W. Pearson · Management Science · 1983 · 2.6K citations

Business, Computer Science, Information Systems +17

The productivity paradox of information technology

Erik Brynjolfsson · Communications of the ACM · 1993 · 2.5K citations · Full text

Management, Information Systems, Information Technology +5

Service Quality: A Measure of Information Systems Effectiveness

Leyland Pitt, Richard T. Watson, C. Bruce Kavan · MIS Quarterly · 1995 · 1.8K citations

Business, Information Systems, Marketing +10