Industrial Marketing Management · 2012 · 68 citations · 85 references
BusinessMarketingSocial PsychologyCultureInterpersonal RelationshipsRelationship MarketingConsumer SatisfactionCross-cultural Consumer BehaviorCultural DifferenceCustomer SatisfactionRelationship QualityRelationship SatisfactionBuyer Relationship QualityBuyer SatisfactionSeller Satisfaction
85
Building Theories from Case Study Research
Kathleen M. Eisenhardt · Academy of Management Review · 1989 · 23.2K citations · Full text
The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations
Building theories from case study research
Kathleen M. Eisenhardt · STUDI ORGANIZZATIVI · 2009 · 11.4K citations
Not So Different After All: A Cross-Discipline View Of Trust
Denise M. Rousseau, Sim B. Sitkin, Ronald S. Burt et al. · Academy of Management Review · 1998 · 10.1K citations
Management, Organization Studies, Organizational Behavior +11