An approach to assessing sustainable product-service systems

SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

A. Parasuraman, Leonard L. Berry, Valarie A. Zeithaml · Zenodo (CERN European Organization for Nuclear Research) · 1988 · 21.2K citations · Full text

Business, Marketing, Marketing Management +12

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

Business, Marketing, Marketing Management +13

Clarifying the concept of product–service system

Oksana Mont · Journal of Cleaner Production · 2002 · 2.1K citations

Management, Systems Engineering, Service Design +6

Product-services as a research field: past, present and future. Reflections from a decade of research

Arnold Tukker, Ursula Tischner · Journal of Cleaner Production · 2006 · 962 citations

Management, Marketing, Service Design +6

A strategic design approach to develop sustainable product service systems: examples taken from the ‘environmentally friendly innovation’ Italian prize

Ezio Manzini, Carlo Vezzoli · Journal of Cleaner Production · 2003 · 755 citations

Management, Innovation Management, Strategic Management +16