Journey to nowhere? E-mail customer service by travel agents in Singapore

Content Analysis: An Introduction to its Methodology.

Mack Shelley, Klaus Krippendorff · Journal of the American Statistical Association · 1984 · 24.6K citations

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Culture's Consequences: International Differences in Work-Related Values.

Arndt Sorge, Geert Hofstede · Administrative Science Quarterly · 1983 · 15.2K citations

Management, Cultural Studies, Organizational Behavior +13

ORGANIZATIONAL INNOVATION: A META-ANALYSIS OF EFFECTS OF DETERMINANTS AND MODERATORS.

Fariborz Damanpour · Academy of Management Journal · 1991 · 6.5K citations

Management, Innovation Management, Organization Studies +14

Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations

Donna L. Hoffman, Thomas P. Novak · Journal of Marketing · 1996 · 4.7K citations

Business, Marketing, Marketing Management +13

Strategy and the Internet.

M E Porter · PubMed · 2001 · 3.3K citations

Business, Information Technology, Strategic Management +11